Reviews & Testimonials

We had an excellent experience with Active Mobility when we rented a mobility scooter. From the moment we got in touch, the service was friendly, professional, and personal.

A special thank you to Phil, who went above and beyond to help us. He took the time to explain everything clearly, made sure the scooter was perfect for our needs, and couldn’t have been more helpful throughout the whole process. Nothing was too much trouble.

It’s rare to find such genuine, caring customer service these days, and we really appreciated the extra effort Phil put in to make everything straightforward and stress-free.

Thank you, Phil, for such fantastic service. We wouldn’t hesitate to recommend you to anyone looking to hire a mobility scooter or purchase mobility equipment.

Needed to hire a mobility scooter for the weekend, which felt quite overwhelming as I'm younger and had never needed one before. From the moment we arrived, the team made me feel completely at ease. Although they were really busy, they still managed to find me a scooter. They took the time to show both me and my partner how to dismantle it and fit it into the car, and nothing felt like too much trouble. Everyone was so welcoming, friendly and understanding. I can't thank them enough and would highly recommend them to anyone needing mobility equipment. Thank you so much!

They always respond quickly, come when they say they are going to. Give good advice to us. More than happy with the quality of their stairlifts and their prompt and reasonable after service. Thank you

I went along to the 30th Anniversary event today. I had a good idea what I was looking for as I had looked at the website. I was greeted with warmth and professionalism. There was no pushy sales pitch and I was directed straight to the Rollator section. The owner showed me the model I had looked at online and even managed to pick out a cheetah style to match my outfit! I will definitely return for any further mobility needs. Great value and exceptional customer service from this local, family run business.

Visited today as company was celebrating 30th anniversary.
My mother required a small lightweight electric scooter.
Phil and Sam were extremely welcoming.
Phil and Rep from the company made the purchase easy and reassuring and that she made the correct choice.

Excellent prompt service from Richard. So helpful and very quick to respond to our queries. Very happy customers!

Discount Scooters are very helpful & provide an excellent service. My delivery was very quick, was well packed & arrived in perfect condition. I will certainly be using them in the future & I would highly recommend Discount Scooters to anyone.

Outstanding service. Very friendly and knowledgable. Found the perblem was my buying inferior battreries, so they supplied and fitted the correct ones with guarantee immediately for slightly extra. Well worth it. They even suppied a report on the faulty batteries to have my outlay refunded. The mobility scooter now runs like a dream. Will always deal with this excellent firm.

Excellent service very polite and very helpful would recommend to anyone

Very helpful and polite staff. Soon sorted my rollator out.
For people who are unable to drive, it's on a bus route Damory No 6 alight at Billingsmoor Lane, and the shop is just around the corner.

So helpful and spoke in easy to understand language. My scooter has extended my capacity to enjoy trips.

Had a few problems but owner dealt with it as soon as she knew I will recommend to all my friends thank you Active mobility

Phil was really helpful in helping me to choose the right wheelchair for my health condition. He made me feel comfortable as i was very anxious to make such a big decision for my health. I now have a chair that will help me to get out more and be more independent. Thank you for all your help.

Went there to get an adjustable bed for my mum. Adam went through the options and mum was very impressed from start to finish. The delivery was bang on time and the bed was installed in about 1hr. Old one taken away. All in all just perfect service and we are delighted. It's very good to use a local company and they are highly recommended.

We were caught in a situation where we needed a walking frame immediately for a frail relative in Weymouth, but it was nearly 5:30pm so we were not expecting to have any success that evening. We called Active Mobility and Phil was very helpful, said he would keep the shop open and wait for us to travel over and make our purchase. When we arrived he was very welcoming and helped us to choose the correct frame for our relative's needs. Great service and considerate to our situation.

Absolutely amazing service.. they went above and beyond to help us get the right parts, information and assistance. Customer service, communication and delivery were all outstanding. Highly recommend this company
.

My dad's been thinking about getting a mobility scooter for some time now, so we took him into Active mobility in Weymouth where Phil was very helpful and knowledgeable about everything my dad was asking.
The extra after care service Phil offers was what made my dads mind up.
He chose his scooter and we took it home straight way.
Thanks Phil

Great site for mobility spares of all types of scooters etc. My part arrived a day earlier than stated. Such a sterling service. Thank you Active Mobility.

Richard helped me out instantly when a fault developed in my battery charger, replacement sent the very next day. Superb customer service. Would highly recommend this company for anyone needing this type of equipment.

We were very pleased with the attention and service we received from Phil and the staff. After I phoned from my hospital bed my wife was able to collect a wheelchair from Active Mobility for my discharge the next day, and then Phil gave us good advice and service when we needed further equipment. Thank you.

‼️please read - a rare moment …

What an incredible company to deal with , couple of questions asked and a spare two keys sent ,

Been a veteran and working with reputable companies it is so hard to find one’s who honour all

These do, Richard and his team were magnificent and we are so glad the came recommended as we have now added them to our organisation list of trusted suppliers to the charities I am patron too

Sir James M Remington KBE DSM DSO
Knighted for Creating PHOENIX RISEN which rescued thousands of children around the world .

Great customer service.

I can’t recommend this company enough.
From my first phone call to a home visit to establish my dad’s needs, Phil was both reassuring and professional. He really knows his products well.
Ben also offered a first rate service when he came to set up dad’s bed. He was polite and efficient.
This company are the place to go if you need help and advice about improving mobility at home.

Excellent. Very quick delivery of my spare part.

Excellent service. So helpful, kind and friendly. I won't hesitate to call them again

Nice store, great staff.
They went above and beyond even helping me fit the wheelchair into my vehicle even offering to hold on to my parcel rack from the car to make life easier for me.
Wheelchair that we had rented was in good condition and clean too, for a good price.

I have been helping an elderly relative choose a mobility scooter from Active Mobility. Pressed for time, he rushed an order for a folding example with small wheels, no suspension and limited range. When it was delivered, it became clear that this wouldn't be up to the journeys he wanted to make on it. We returned to the shop and the staff went through the types of scooter very clearly and patiently. He eventually chose a more robust scooter that was better suited to his needs.
The staff were superb in outlining the pros and cons of each type, and spent time ensuring that he was comfortable (in every sense) with his choice.
I can't praise Active Mobility highly enough for their care and professionalism in matching person to vehicle.

Arriving in Weymouth for day out with my husband and dog, my mobility decided not to work. We contacted Active Mobility, explained our situation and they told us to come straight over. We had expected to hire a mobility scooter, instead, they took a look at mine and after about 15 mins, got it working!! We were so pleased and so very grateful to them. We were then able to go off and enjoy our day out with no further mobility scooter issues. Great service. Super friendly staff. Fabulous range of mobility scooters and everything you need if, like me, you are disabled and/or have mobility issues. Thank you guys.

Absolute brilliant service went to hire a wheel chair went in same day collected could ask for more. Will recommend for people to use

I highly recommend this company.
Richard was so helpful when I needed spare parts for my mobility scooter recently. One part in particular was very hard to find and was not on their parts list or on any other that I tried. I sent photos and a description to Richard and eventually, after much research, he managed to source the part and it is now on their online parts list.
I received them promptly by post and my scooter is now working well with none of the rattles.
Thank you so much Richard, for all your efforts on my behalf. Much appreciated.

I went there today and the staff were so helpful and had a lot of knowledge about the products. Very friendly and approachable too. Thank you.

Took my mum to buy a mobility scooter at Active Mobility in Southill, Weymouth. Absolutely outstanding service from Phil, he was very helpful & very knowledgeable and covered all of our concerns. Prices are very competitive and I would highly recommend Active Mobility for anyone considering buying a mobility scooter.

Top service. Richard was very knowledgeable and good to deal with. The part was needed urgently for overseas holiday. It was sourced and received. I could not have asked for more. Thank you.

I’ve just been to the shop. I’m away visiting my daughter’s and I had a problem with my powered wheelchair. I rang the shop and they said I could take it for them to look at. Parking was very easy, the car park is very close to the shop. I went in and saw a young man Ben who looked at it and said it was a battery problem. Took it off and it was definitely the battery. Ben even showed me the battery and I could see that the battery had had it. Ben was really helpful and friendly. As I visit my daughter quite often I’m going to book my wheelchair in for a service instead of taking it into the one where I live as it’s difficult to get to. It’s really good to know even when I’m away I can get my chair looked at if I get a problem while I’m here. I would highly recommend them. I would have given more stars had there been more.

Great customer service from the team. They helped to source a new battery for my scooter and safety sticker I needed to be able to take the battery on a plane. No fuss or hassle. I would highly recommend.

Absolutely outstanding performance in service and delivery. Item sourced and delivered in half the time estimated. To say I’m delighted is an understatement! Thank you!

Had a broken down power chair on Thursday. Took it to the shop who undertook to effect a repair. Had phone call early Friday to say all fixed and ready to go. Brilliant efficient service with a smile. Well done chaps.

Called in to see about a pair of wide fitting shoes, within a few minutes we were sorted a decent comfortable pair. Happy feet happy customer 😊 thank you

Fantastic service from start to finish, the mobility scooter was clean and tidy when picked up and was fully charged to go. They showed us how to collapse it and put it in the car. Fantastic value for money to hire people it for the day . I enjoyed my time using it.
Thank you guys would definitely use again !

I went with my friend to collect his mobility scooter and the service was fantastic, extremely helpful and was literally 1st class service!

Excellent service.

Visited the Weymouth shop to help my dad find the right mobility scooter.
Phil greeted us with a smile and was very patient while my dad tried a few different scooters out around the shop.
We didn't feel at all pressurised and Phil answered my many questions.
Was a very positive experience and my dad chose the best scooter for his needs.
Next day delivery too. Would definitely recommend.
Thank you again Phil for your patience.

Very competitive pricing, for shipping and a great product. Awesome product range and great customer service thank you.

My dealings with Active Mobility have been amazing. The staff have always been really helpful.

My dealings with Active Mobility have been amazing. The staff have always been really helpful.